Thank you for considering booking a consultation with me.  I look forward to speaking with you.

Here are a few things that will be useful to you in relation to working together.

Terms and Conditions of Working Together:

Booking:

When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect.

Cancellations:

By booking a consultation with Lucie Wrench you agree to the terms listed below.

Clients are respectfully requested to give a minimum of 24 working hours notice if they wish to change or cancel their appointment. This will give me time to try to fill your appointment.

Regrettably, cancellations made, for any reason, with less than 24 hours notice, will, unfortunately, have to be charged at the full treatment price.

This is also applicable to missed appointments.

Thank you for your consideration and understanding!

The Consultation:

The Consultation will take place at the time indicated. If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client. You will be charged the full consultation rate.

For video consultations, I will send you a link to join the video meeting. If for any reason it does not work, we will find another way to communicate. Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.

Contact Between Consultations:

This will be discussed at your consultation. I might ask for email updates in-between consultations if needed.

Pharmacy:

I will send you a prescription for your remedies after our consultation. If needed, I will also send you the contact of where to purchase them. You can purchase the remedies from other sources if you have them.

First Aid Prescribing:

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

Homeopathy alongside mainstream Healthcare:

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not instead of Accident and Emergency Care:

If you need emergency health care please contact your Doctor or Emergency Services.

Emergency Service:

I cannot provide an emergency service. If you need emergency care please contact the emergency services.

Confidentiality:

I will not share your details with anyone. I am registered and abide by data-protection laws in the UK. Please click through to my Terms of Trading for further information

Emails:

When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.

Health Notes:

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

The Consultation:

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals. If your symptoms persist seek medical advice.

Code of Conduct:

I abide by the homeopathic Code of Ethics

Technology:

The use of the Internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information but it cannot be guaranteed across these technologies.

Payment:

I will send an invoice to you after the consultation. You can choose whether to pay by a card or by Bank Transfer. Please settle your invoice within 24 hours of your consultation.

Technology:

I use Zoom, WhatsApp, Skype or Messenger for Video calls. I use email for the contact between consultations.